'What is the order number please' the nice young gentleman said. I told him.
'Would you like a replacement or a refund' the very nice young man said (he was growing on me now).
'A replacement please' I responded.
A brief pause and sounds of keyboard tippy tapping in the background.
'I have ordered your replacement and it should be with you in 3-5 working days. You will receive an email in approximately 30 minutes which will provide you with a secure bar code returns authorisation and a prepaid returns label which you can print off. When you have them, just follow the link through the DHL and book the returns pick up for a time convenient to you'
A brief stunned silence from me.
'Thanks!' I say, still a bit too gobsmacked to make proper conversation.
'My pleasure' the very very nice young man that I am now considering adopting says. 'Is there anything else I can help you with today?' he asks me. 'No, no, thank you, really thanks a million, that's great, thanks thanks' I gush to the extremely nice young man that I am now wondering if he possibly likes older women.
'Well goodbye then Frances' (swoon - lovely lovely customer services boy said my name)
It was all so easy and lovely and customer servicey.
I won't tell you about trying to pack all the bits back in the original packing - I don't want to spoil the mood.
Customer Service Postscript. 24 hours after this phone call, my replacement Wii has arrived by courier!!!!!!!! They're not even collecting faulty one until tomorrow!